Support
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Contact support
You can contact our Customer Services and Technical Services teams round the clock using the contact support function.
Log Files
The logs produced by MinKNOW can be found in the following default locations:
Windows: C:\Data\logs\
Mac: /var/log/MinKNOW/
Ubuntu: /var/log/minknow/
Please zip the whole folder when submitting logs for review including the mk_manager and basecall_manager logs.
Note: On Windows, if you have set MinKNOW to output to a non-default location, the logs will be in the 'logs' subdirectory in your output folder
Getting started
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Your first experiment
Find out more)
The Nanopore Community
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Managing your devices and account
Find out more)