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If you have an Early Access MinION*:
Please complete the returns form. You will then be contacted by Customer Services to discuss your options. You may be entitled to a $1,000.00 deposit refund.
*Please note that we no longer support the Early Access MinION, therefore no current consumables available on the store are compatible.
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If you have a MinION Mk I:
Please complete the returns form. If you would like to upgrade for free to the current MinION, please place a consumables order in the Nanopore Store, and contact Customer Services on support@nanoporetech.com with your order number.
We will include the current MinION on your order, at no extra cost.