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Options for updates
Windows/macOS
If logged in at the EPI2ME portal (http://epi2me.nanoporetech.com), updates can be found on the Software page.
If there is a critical update available, a pop-up message will appear when the EPI2ME Agent is launched. You will be required to download the new version to continue using the software.
For non-critical updates, a pop-up will appear recommending an update, but with the option to skip installing the new version of the Agent.
Linux
If you use Linux and have installed EPI2ME via the command line, follow the installation instructions described in Installing the Desktop Agent for Linux to perform any updates.
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Close any EPI2ME Agents open on the host computer.
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Run the installer.
Contact your local IT administrator if the download is quarantined by your antivirus software.
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Start the EPI2ME Agent by clicking on the desktop shortcut.