Learn about the community
The Nanopore Community is an online portal open to all Oxford Nanopore customers. It allows users to get support with their experiments, collaborate with each other, and be the first to hear about new products and updates. The Nanopore Community contains a wealth of resources to help you succeed in your nanopore experiments. Here are some pages that may help you make the most of your nanopore sequencing platform.
Nanopore LearningVisit Nanopore Learning
Nanopore Learning is a collection of training videos arranged into courses. These courses cover all the main aspects of how to get started with nanopore sequencing, from planning your experiment to analysing your sequencing data. You can either follow an entire course from beginning to end or browse individual videos in the Lesson Library.
Introduction to nanopore sequencing (42 mins)
Control experiment: ligation sequencing guide (87 mins)
Control experiment: rapid sequencing guide (87 mins)
Nanopore sequencing SARS-CoV-2 (189 mins)
The Documentation section contains protocols, manuals and helpful tips to help you run your sequencing experiment. It is split into four sections
Help with planning your experiment, as well as best practice documents for specific applications
Protocols for sample handling, DNA/RNA extraction, and library preparation using Oxford Nanopore sequencing kits
Device specification documents, user manuals and guides for using our sequencing software
Bioinformatics software and tools to help you analyse your data
Software DownloadsVisit Downloads
The Software Downloads page allows you to download our sequencing and data analysis software packages for free on a range of operating systems.
Posts are a place to communicate with other Nanopore Community users and Oxford Nanopore staff.
Click create new post to ask a question or share your experience with nanopore sequencing.
You can also see a full list of product updates and announcements in the Updates tab in the sidebar, and the most important announcements in the featured posts section of the Community dashboard.
Nanopore technology explained
These three courses will introduce you to the company, the technology and how it works.
Oxford Nanopore Technologies (6 mins)View course
- Introducing Oxford Nanopore and our technology
- Understand Oxford Nanopore's goal
- Gain a high level appreciation for Oxford Nanopore's devices and workflows
An introduction to nanopore sequencing (52 mins)View course
This will provide you with an overview of Oxford Nanopore's sequencing technilogy platforms, including relevant applications, workflows and resources. The course also helps you to understand which nanopore device will suit your experimental needs.
Introduction to sequencing devices (7 mins)View course
Introduction to the range Oxford Nanopore sequencing devices, scaleable from miniature devices to highthroughput installations
- Learn about Oxford Nanopore sequencing platforms
- Understand which device may meet your needs
Your first experiment
When you buy your MinION starter pack, we suggest that you use your first flow cell to perform a control experiment. This allows you to try out nanopore sequencing using a high quality, highly purified control DNA or RNA sample supplied in your sequencing kit. We provide several detailed step-by-step guides to doing a control experiment with the Ligation Sequencing Kit, Rapid Sequencing Kit, or the Direct RNA Sequencing Kit. The guides take you through installing sequencing software on your computer, configuring your MinION, preparing a library using the control DNA or RNA, sequencing and analysing the data.
Select your kit to access the appropriate guide:
Ligation Sequencing Kit (SQK-LSK114)View guide
A step-by-step for users wanting to run a control experiment using the Ligation Sequencing Kit (SQK-LSK114)
Rapid Sequencing Kit (SQK-RAD114)View guide
A step-by-step for users wanting to run a control experiment using the Rapid Sequencing Kit (SQK-RAD114)
Direct RNA Sequencing Kit (SQK-RNA004)View guide
A step-by-step for users wanting to run a control experiment using the Direct RNA Sequencing Kit (SQK-RNA004)
Direct RNA Sequencing Kit (SQK-RNA002)View guide
A step-by-step for users wanting to run a control experiment using the Direct RNA Sequencing Kit (SQK-RNA002)
Manage your account
My AccountVisit My Account
The My Account section is found by clicking on your name in the top right corner of the Community Dashboard. This is the central place to manage your Oxford Nanopore accountand view all your purchases and payments. Here are some of the things that you can manage from the My Account tab:
Team management: Invite colleagues to collaborate
Complete your nanopore profile
Track orders, create repeat orders, change delivery schedules
View invoices, billing and tax information
Account supportVisit support
Help with setting up or managing your account may be found in our Support section.
The Support section allows you to browse FAQs on a wide range of topics, from purchasing and creating an account to sequencing, data analysis and troubleshooting. It is always available from one of the buttons in the right-hand column. You can also contact our Customer Services and Technical Support teams directly.
Top Customer Services ItemsView more
Top Technical Support ItemsView more
Contact supportContact support
You can contact our Customer Services and Technical Services teams round the clock using the contact support function.