-
Power off the GridION.
-
Insert the bootable USB into the USB port with the blue interior on the back of the device.
-
For serial numbers GXB01xxx or GXB02xxx, follow instructions a. for step 3. For serial numbers GXB03xxx, follow instructions b. for step 3.
-
Power on the GridION.
a. When the ASRock screen appears, press F11 to enter the Boot Menu.
Choose the UEFI USB boot option using the cursor keys. Press Enter Setup.b. When the ASUS screen appears, press Del to enter the Boot Menu. Using the mouse, under Boot Override click UEFI: [USB name] [USB information]. This will trigger the next menu to appear.
-
On the following screen, ensure that “Customer Factory Reset image” is highlighted. This option will detect your installation and try to keep network configurations, hostname and /data partition. Press "Enter". We recommend backing up data before proceeding with this step wherever possible.
Option What it does When to use option Customer Factory Reset - Keeps network configuration
- Keeps hostname (i.e. PCA1XXX)
- Keeps data
- Does not clear the metadata or format all the disks- To reset the device to a MinKNOW version reflected on the image name (e.g. 22.10 ISO = MinKNOW 22.10)
- To reset the device to a known state whilst attempting to keep existing dataReset Install and keep /data - Keeps network configuration
- Keeps hostname (i.e. PCA1XXX)
- Keeps data
- Does not clear the metadata or format all the disksFunctionally identical to the Customer Factory Reset option Format Disks and lose /data - Does not keep network configuration
- Does not keep hostname (i.e. PCA1XXX)
- Does not keep data
- Clears the metadata and formats all the disks- Issue with data storage or a new unformatted drive (e.g. faulty drive or drive replaced)
- If the keep /data option does not resolve the issueSECURE WIPE - can take hours - Does not keep network configuration
- Does not keep hostname (i.e. PCA1XXX)
- Does not keep dataUse only if requested by a member of Technical Services - this option completely wipes the disks by writing all data to 0 -
You will see the screen below. Select “Standard Installation". A confirmation prompt will appear; select “Okay”.
Note: The blue desktop may fill the entire screen. You can press
Esc
to view the menu in the default browser. -
The following screen will appear and the progress will be shown on the progress bar. The entire process may take ~1 hour to complete.
Note: It is normal for the system to restart multiple times.
-
You may also see the screen below more than once following some reboots of the device; the GridION may appear stuck here but should proceed after a maximum of 30 minutes. You do not need to interact with the device while the rebuild is taking place even if this screen appears.
-
Once the rebuild process has completed, the standard login screen will be displayed. After logging in, you will see the MinKNOW icon on the desktop. If the MinKNOW icon is not present, carry out one final power cycle.
Any previous changes to the device password will have defaulted back to
grid
. If you need to update the default password, follow the instructions here. -
Open MinKNOW and check that all flow cell positions are detected. If not, carry out one final power cycle.